Valérie Rajkov, our admin manager, tells us about her job and the challenges she faces on a daily basis.
HOW LONG HAVE YOU WORKED AT DAUZAC?
I joined the Château Dauzac team in June 2017. It seemed appropriate to complete my career as a sales assistant in the wine trade by joining a wine estate in order to be closer to the product and the terroir.
CAN YOU DESCRIBE YOUR JOB?
Sales administration means guaranteeing the smooth running of sales between the Château and the customer in order to provide full satisfaction and thus build customer loyalty.
My mission therefore extends from the registration of an order to its delivery to the customer. It also means overseeing the management and administrative follow-up of orders, coordinating the various stakeholders (production, accounting, marketing, logistic), and managing invoicing.
COULD YOU TELL US WHY YOU CHOSE THE WINE INDUSTRY?
I started my career as an export sales assistant in the industrial marking and screen printing sector. It was only in 2010, when I arrived in the Bordeaux region, that I targeted my job search in the wine sector as I was coming to live in the “Bordeaux region”. It is an exciting and rewarding environment that gives me complete satisfaction.
WHAT QUALITIES SHOULD AN ADVISER HAVE?
Organisation is essential, rigour and the ability to manage several different subjects at the same time are the qualities needed to succeed in this position. The complexity of the processes means that you also need to be patient.
WHAT DO YOU LIKE MOST ABOUT YOUR JOB?
The diversity of the tasks, the responsibilities and the satisfaction of the service provided.
You learn something new every day and you never get bored!
WHAT IS THE BEST PIECE OF PROFESSIONAL ADVICE YOU HAVE EVER BEEN GIVEN THAT YOU COULD PASS ON?
An admin manager once told me that you have to pay a lot of attention to the processing of databases in order to be able to process customer orders as well as possible. Today I apply this and pass it on a daily basis.
FINALLY, WHAT IS YOUR FAVOURITE VINTAGE?
My favourite would be the 2017 vintage as it was the first harvest I participated in when I arrived at Château Dauzac.